Any complaint will be viewed most
seriously
and
dealt
with
thoroughly
and
as
expeditously
as
possible
given
the
individual
nature
of
the
complaint.
It
will
be
deemed
to
be
a
failure
on
the
part
of
L-C.H.S to
have
recieved
a
Complaint,
which
will
be
compounded
if
the
complaint
should
not
be
resolved
to
the
complete
satisfaction
of
the
complainant in-house.
However,
if
it
is
not,
L-C.H.S
will
actively
co-operate with
the
nominated
third
party
empowered
to
resolve the
complaint.
A
copy
of
our
complaints
procedure will
be
provided
upon
request.
Privacy Policy
Statement
Last updated 30 January 2009
Please read this policy
statement
in
conjunction
with
the
Data
Protection
Act
1998.
Personal information we
collect:
When you commission us to conduct
a
survey
or
when
you
complete
the
fields
on
the
D.I.Y.
Question
&
Answer
page contained
in our
website,
where
limited
information
is
requested.
The
purpose
is
entyirely
to
provide
a
service
to
you,
in
the
case
of
the
D.I.Y.
Question
&
Answer
page,
for
payment
purposes
this
is
linked
to
PayPal.
We
do
not
share
information
with
them
or
anybody
else,
the
information
they
require
is
entirely
restricted
to
payment
and
is
protected
under
their
own
Policy.
We have minimised the amount of
'required'
information
that
you
need
to
supply
us
with.
However,
if
you
feel
unable
to
provide
the
information
requested
it
may
not
be
possible
to
provide
you
with
our
service.
This site is not used for any
other
purpose
than
to
act
as
an
interface
between
ourselves
and
potential
clients,
whether
that
be
for
commissioning
surveys
or
providing
answers
to
questions
submitted
via
our
D.I.Y.
website
page.
What information do we
pass
to
others!
The simple answer is, 'We
do
not',
there
is
no
reason
for
us
to
do
so!
Clearly when you pay using PayPal
you
will
be
automatically
linked
into
their
system.
Whilst we only seek to work with
trustworthy
partners,
with
robust
data
protection
policies,
we
cannot
guarantee
the
way
in
which,
in
this
case
our Partner
will
use
your
information.
The
information
provided
will
be
used
in accordance
with
their
own
Privacy Policy,
which
may
differ
from
our
own
but
they
are
also
under
an
obligation
to
process
personal
data
in
accordance
with
the
Data
Protection
Act
1998.
Finding out, which of your
personal
information,
we
hold.
You may at any time request
us to make
available
to
you
a
copy
of
any
personal
information
we
may
be
holding
about
you.
You
may
change
information
previously
provided
to
us.
You
can
contact
us at
the
address
set
out
below;
We
fully
support
the Data
Protection
best
practice,
however
we
do
have
to
reserve
the
right to
charge
you
a
small
administration
fee
for
retrieving
this
information
from
our
system
and
also
to
ask
you
to
verify
your
details.
Contacting
us:
If you have any questions
regarding
this
privacy statement,
the
practice
of
this
Site
or your
dealings
with
us
via this
Site;
You
may
contact
us by Email at:
